FCTA employees earn statewide recognition

November 08, 2021

Two Fulton County Transit Authority employees received statewide recognition for their work ethics and abilities last week in Lexington.

During the 2021 Kentucky Public Transit Association Conference, FCTA Buildings and Grounds Maintenance Supervisor Chris Brown was named Supervisory Staff of the Year for service provided in the field of Transportation while FCTA Dispatcher/Call Taker Christy Snow was named CSR of the Year - Outstanding Customer Service.

“I am proud of our team at FCTA,” said Executive Director Kenney Etherton. “Christy Snow is, without a doubt, a caring person and it shows every day when she answers the phone. She tries to find a way to help get our client’s service. She also works with all FCTA staff to find the most efficient way for us to provide service daily. Christy is a team player.”

Etherton also noted Brown’s ability with vehicle maintenance and repair.

“There is not much Chris Brown doesn’t know about a FCTA vehicle,” Etherton said, adding “He has 65 ‘children’ and knows how to take care of them. You tell Chris what a vehicle sounds like, and he can probably tell you what’s wrong with it. His 21 years of experience is what helps keep us rolling every day.”

“FCTA has a great team of people, and we are proud to be serving the counties of West Kentucky. Join me in congratulating two of our state award winning team members,” Etherton added.

Brown, a native of Michigan who moved to Union City, Tenn. when his father was transferred with Goodyear, began working at FCTA as a shop helper in 2006 and worked his way up to Maintenance Supervisor in six years.

The Leadership Team member grew from maintaining and repairing vehicles from a small toolbox in a portable building to a two-vehicle maintenance building. Brown’s knowledge of vehicles is amazing and there are few mechanical issues that he cannot fix. Throughout his more than two decades of service, Brown has been able to keep high milage vehicles running safely and efficiently. He keeps vehicle maintenance records, and all required reports updated and submitted in a timely manner.

Snow, who has been employed at FCTA for almost four years, worked daily throughout the early stages of the COVID-19 pandemic to make certain the agency lived up to its motto of “Going & Coming Your Way.”

She made certain life-sustaining and other necessary trips during that time were made efficiently, is a “team player, cover shifts when necessary and goes “above and beyond” for FCTA.

A graduate of South Fulton High School, Snow has been married to her husband, Mike, for 33 years. They have three children and two grandchildren.

“Christy is one of the most patient and understanding women that FCTA has employed here,” said Operations Manager Rachel Cook who nominated Snow.
“She is determined to help FCTA run as efficiently as possible. She has never hesitated to take another team member under her wing to train and show them how FCTA operates,” she said.

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